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Pit Boss grill replacement parts

I’ve got a Pit Boss smoker, and one of the parts broke. Has anyone had luck getting replacement parts through their customer service?

Re: Pit Boss grill replacement parts

I had to replace a part for my Pit Boss recently, and it wasn’t as straightforward as I’d hoped. Checking https://pit-boss.pissedconsumer.com/customer-service.html gave me some tips. I ended up calling them directly and providing the model details, which sped things up. They shipped the part within a week, so if you’re stuck, giving them a call is your best bet.

Re: Pit Boss grill replacement parts

Thank you for the time you dedicated to explaining, it was very valuable.