How do you manage returns and exchanges on Magento 2? We want to make the process smoother. Does Magento have built-in tools for this, or should we look for a third-party extension?

Magento 2 has a built-in RMA (Return Merchandise Authorization) feature, but it’s quite basic. I’ve used Amasty’s RMA extension to make the process smoother, with automated emails for each stage. You can set up the entire return process through email, and magento 2 msi , which covers Magento email configuration, might help with that setup.